Welcome to Everything Tea. By using the Everything Tea Online Store Website, you hereby confirm that you have read, consented to and agree to be bound to the terms and conditions set forth for Everything Tea (Pty) Ltd reflected hereunder.

Ownership:

Everything Tea (Pty) Ltd (“the Provider”) having its registration number 2014/180044/07 and VAT number 4040273783 is incorporated in the Republic of South Africa and is trading as Everything Tea (Pty) Ltd.

Usage of Site:

By accessing this Website www.everythingtea.co.za (“the Website”), you (“the User” or “Purchaser”) agrees to be bound by the terms and conditions which govern the use and access to the Website www.everythingtea.co.za. Such use and access subjects the User/Purchaser to be bound by these terms and conditions set out in this legal document together with all applicable laws, regulations and compliance requirements. The User/Purchaser may not access, display, use, download and/or otherwise copy or distributes content in this Website for marketing, advertising or any other purpose without the written consent of the Provider. Any unauthorized use of this site and/or materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws within the Republic of South Africa.

Electronic Communications:

By entering this Website together with any form of communication with the Provider via the Everything Tea Online Store via email or any other form of communication, you the User/Purchaser consent to communicating with the Provider electronically. This form of electronic communication therefore satisfies any legal requirement, including but not limited to, the requirement that such communication should be in writing. The Provider may send correspondences to registered Users/Purchasers notifying them of new Products, special offers or change of prices from time to time.

E-Commerce:

The Website www.everythingtea.co.za involves the sale of tea and other related goods online. The use of any Product bought from this Website shall be undertaken at the User’s/Purchaser’s own risk. The User/Purchaser hereby indemnifies and holds the Provider harmless against any loss, injury, sickness, ill-health or damages, including but not limited to, third party injuries which may be sustained as a result of using the Products sold on the Website. The Provider does not warrant that the Products purchased by the Customer will be fit for the User’s/Purchaser’s intended purpose.

Privacy:

Upon placing your Order via the Everything Tea Online Store or via any other form of electronic communication, you are informed that any private information required for executing the Orders placed through the e-commerce facility, namely the User’s/Purchaser’s personal information, postal address, delivery address, email address and telephone number will be kept in the strictest confidence by the Provider and not sold or made known to third parties unless required to do so by law. The Provider shall not be held responsible for security breaches occurring on the User’s/Purchaser’s electronic device (e.g. personal computer or other electronic device used to browse the Website) which may occur due to the lack of adequate software/virus protection that the User/Purchaser may inadvertently have installed on his/her device.

Disclaimers and Warranties:

By visiting the Everything Tea Website and Online Store, you the User/Purchaser agree that the use of this Service is undertaken entirely at your own risk. The contents of this Website are provided on an “as is” basis without warranties of any kind be it either expressed or implied, including but not limited to warranties of merchantability, merchantability quality fitness for a purpose, durability, title and non-infringement. The Providers further assume no responsibility for errors or omissions in the content of the Website or other form of electronic communication.

The Provider does not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents/Products sold. The User/Purchaser is advised to seek professional medical advice if unsure of whether to purchase the Products sold. To the full extent permissibly in law, the Provider, together with its directors, shareholders, employees or agents is hereby indemnified for any direct, indirect, general, special, incidental or consequential damages or expenses which may result from representations including the accuracy of the content of the Products or information relating to the Products or Services.

By accepting these terms and conditions, you further indemnify the Provider, together with its directors, shareholders, employees and agents from any loss or damages suffered, including without limitation to, any claim or demand made by a third party by reason of any act or omission on the User’s/Purchaser’s part or that of any family member, agent or representative acting on your behalf in connection with any transactions concluded. The Provider’s liability in connection with contract or delict arising from any breach of any obligation in terms of its Agreement, negligence or otherwise, shall not at any time exceed more than the monetary value of the items purchased with regards to any dispute.

Stock:

The Provider will take all reasonable efforts to monitor stock levels. The Provider does not however guarantee the availability of stock at all times and will only be liable for delivery of the Products when the Products are available. The User/Purchaser is informed that imported Products require a lead time of approximately 2 – 6 weeks depending on stock availability. The Provider shall not be liable for late deliveries as a result of unexpected occurrences which result in later lead times and consequently late delivery.

Delivery Policy:

Subject to stock availability and receipt of payment, requests will be processed within 3 days and handed over to the Provider’s courier company for delivery. The Provider will supply all goods to the courier company in good order. The Provider will not be held liable for the condition of goods arriving at the User’s/Purchaser’s chosen delivery address.

Cancelled Orders on the e-commerce facility will be refunded after deduction of a 15% charge for administration costs. The Provider reserves the right to cancel an Order for which payment has already been received. This may occur, but is not limited to, insufficient stock availability.

Any complaints regarding the standard and quality of the Product or Products bought by consumers through the e-commerce facility should be directed to info@everythingtea.co.za.

The Provider cannot guarantee a specific delivery time on the day of delivery. It is the User’s/Purchaser’s responsibility to ensure that someone is available to receive your Order at the specified delivery address, should the courier delivery option have been selected.

The courier company used will not contact you to arrange a delivery time. If there is no one present at the specified premises to receive your Order delivery may not take place that day and additional charges may be incurred by the User/Purchaser.

Deliveries by courier will only be affected between 08:00 – 17:00 Mondays to Fridays. No courier deliveries will take place over weekends or public holidays unless prior arrangements have been made with the Provider. Additional costs may be associated with delivery over weekends or public holidays.

Payment Options:

Payment may be made by bank transfer into the Provider’s bank account or via credit card. Payment details will be provided after checkout. The User/Purchaser, in addition to these terms and conditions herein, agrees to the applicable terms and conditions of PayGate (Pty) Ltd. These terms and conditions can be found at https://www.paygate.co.za/terms-and-conditions or by visiting www.paygate.co.za for more information.

Returns/Refunds:

In the event that stock is not available for any reason whatsoever after conclusion of a sale, the Provider will notify you and you will be entitled to either select another Product or choose to receive a refund of the amount paid by you. Cancellation/Return of unwanted Orders/items incurs a 15% handling fee.

Notwithstanding the above, Products may not be returned unless the incorrect Product has been supplied by the Provider or the Product is damaged or defective. If the incorrect Product has been supplied, or if the Product is defective or damaged, the Product may be exchanged at the Provider’s discretion provided that the User/Purchaser returns the Products within seven (7) days of receipt of the Product. The Provider will make a reasonable effort to exchange the Product upon receipt of the returned Products.

In the event that replacement is not possible due to stock reasons or otherwise, the Provider will refund the User/Purchaser the amount of the purchase price including delivery cost upon receipt of the returned Products.

Third Party Links:

Certain content, Products and Services available via our online store may include materials from third-parties. Third-party links on this site may direct you to third-party Websites that are not affiliated to us. The Provider shall therefore not be held responsible or liable for examining or evaluating the content or accuracy thereof and the Provider does not warrant and will not have any liability or responsibility for any third-party materials or Websites, or for any other materials, Products, or Services of any third party. The Provider is further indemnified against any harm or damages related to the purchase or use of goods, Services, resources, content or any other transactions made in connection with any third-party Websites.

Our Rights:

Everything Tea reserves the right to:

1. Amend or remove contents on the Website (be it temporarily or permanently in whole or in part) with or without notice to the User/Purchaser as it deems necessary. The Provider shall therefore not be liable to you or any third party for any modification to or withdrawal of the Website.

2. Amend these Conditions from time to time depending on the requirements of the business. The Users/Purchasers continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It shall remain the responsibility of the User/Purchaser to ensure that the terms and conditions are read and accepted prior to the Purchase of any Product of the Provider.

Limitation of liability:

The Website and all Content on the Website, including any current or future offer of Products or Services are provided on an “as is” basis, and may include inaccuracies or typographical errors. The Owners make no warranty or representation as to the availability, accuracy or completeness of the Content.

Neither the Provider nor its directors, shareholders, agents, any holding company, affiliate or subsidiary of the Provider shall be held responsible for any direct or indirect special, consequential or any other damage of any kind whatsoever suffered, incurred or related to the use of or the inability to access or use the Content or the Website or any functionality thereof, or of any linked Website even if thenProvider is expressly advised thereof.

Choice of Law:

This Website is controlled, operated and administered by Provider within the Republic of South Africa. The User/Purchaser may not use this Website in violation of South African export laws and regulations. If the User/Purchaser accesses this Website from locations outside of South Africa, that User/Purchaser is responsible for compliance with all local laws. These terms and conditions shall be governed by the laws of the Republic of South Africa, and the User/Purchaser consents to the jurisdiction of the Johannesburg Magistrates Court in the event of any dispute.

If any of the provisions of these terms and conditions are found by a court of competent jurisdiction to be invalid or unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of these terms and conditions and the remainder of these terms and conditions shall continue in full force and effect. These terms and conditions constitute the entire agreement between the User/Purchaser and the Provider with regard to the use of the Content and this Website.

Any other agreed terms shall be agreed to in writing. In the event of any potential conflict, these terms and conditions shall take precedence.

Termination:

If you breach any of these terms and conditions, we may immediately, automatically and without notice to you, terminate your access to our Website and/or prohibit your future access to the Website and/or take appropriate legal action against you (including without limitation, applying for urgent and/or interim relief or claiming damages) without incurring any liability to you of any nature whatsoever and howsoever arising, and all of our rights in this regard are expressly reserved. The Provider reserves the right to refuse service.

Operating Hours:

  • Monday – Friday: 08:00 – 17:00
  • Saturdays: 08:00 – 13:00
  • Closed Sundays and Public Holidays

Contact Information:

  • Everything Tea (Pty) Ltd
  • Email: info@everythingtea.co.za
  • Telephone: +27 71 564 1502